Privacy Notice

1. What Information Do We Collect?

Information collected through our Services includes:

• Contact Information: Name, email address, phone number, agency/department name, and geographic location when you submit contact forms or create accounts.
• Geolocation Information: GPS coordinates and location data when using our mobile applications for incident response and dispatch features.
• Mobile Device Data: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with our Services, including features accessed, time spent, and performance metrics.
• Push Notifications: Device tokens to send important alerts and updates related to emergency response operations.
• Operational Data: Fire/EMS incident reports, training records, inspection data, personnel information, and other data you input into the platform for operational purposes.

2. How Do We Use Your Information?

We use your information to:

• Provide and maintain the FireManagement.net Services
• Manage app services and improve response times for emergency operations
• Ensure device compatibility and optimize performance
• Send important notifications about incidents, training, and system updates
• Respond to your inquiries and provide customer support
• Improve our Services through analytics and user feedback
• Comply with legal obligations and maintain operational records
• Protect the security and integrity of our Services

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, for fulfilling contracts, to comply with laws, or to protect your rights. We do not sell your personal information to third parties. Information may be shared with:

• Your fire/EMS organization and authorized personnel within your department
• Service providers who assist us in operating the platform (hosting, analytics, support)
• Law enforcement or regulatory agencies when required by law
• Other parties with your explicit consent

4. Is Your Information Transferred Internationally?

NO, we currently store and process your information in Canada only. All data is hosted on Canadian servers and subject to Canadian privacy laws.

5. How Long Do We Keep Your Information?

We keep your information as long as necessary for the purposes outlined in this privacy notice unless otherwise required by law. Operational data (incidents, training records, inspections) may be retained for extended periods to comply with emergency services record-keeping requirements and regulatory obligations.

6. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication and access controls
• Regular security audits and updates
• Data backup and disaster recovery procedures
• Employee training on data protection practices

However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. What Are Your Privacy Rights?

You have the right to:

• Review, change, or delete your personal account information at any time
• Request a copy of the personal information we hold about you
• Object to the processing of your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in Section 10.

8. Controls for Do-Not-Track Features

You can prevent the tracking of your device location in the mobile application settings by turning off GPS Tracking. Note that disabling location services may limit the functionality of certain features, particularly dispatch and mapping capabilities.

9. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect changes in our practices. We will notify you of any material changes by posting the new privacy notice on this page and updating the "Last updated" date. We encourage you to review this privacy notice periodically.

10. How Can You Contact Us About This Notice?